The Sales Support Specialist plays a crucial role in supporting the sales team by ensuring the smooth and efficient operation of the sales process. This position involves a combination of administrative tasks, customer service, and collaboration with various departments. The Sales Support Specialist is responsible for maintaining accurate and up-to-date records, assisting in the creation of sales proposals, and providing exceptional support to both internal and external stakeholders.
Key Responsibilities:
1. Administrative Support:
• Assist the sales team in daily administrative tasks, including data entry, document preparation, and file management.
• Maintain accurate and organized sales records, customer information, and sales activity reports.
• Coordinate with other departments to ensure seamless communication and information flow.
1. Customer Service:
• Respond promptly to customer inquiries and provide information regarding product/service features, pricing, and delivery.
• Address customer issues and concerns, escalating when necessary, and ensure timely resolution.
• Build and maintain positive relationships with customers to enhance overall customer satisfaction.
1. Sales Coordination:
• Collaborate with the sales team to prepare and revise sales proposals, contracts, and other documentation.
• Work closely with the sales team to ensure accurate and timely order processing.
• Assist in the preparation of sales presentations and reports.
1. Product Knowledge:
• Stay informed about product/service offerings and updates to effectively address customer inquiries.
• Provide product training and support to the sales team as needed.
1. Market Research:
• Conduct market research to identify potential customers and industry trends.
• Compile and analyze data to assist the sales team in making informed decisions.
Qualifications:
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in sales support, customer service, or a related role.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work collaboratively in a team environment.
• Attention to detail and a commitment to accuracy.
Additional Requirements:
• Availability to attend occasional off-site meetings or events.
• Willingness to adapt to a dynamic and fast-paced work environment.
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