To implement security policies, regulations, rules, and norms of the bank to ensure that the bank’s assets are protected against theft and the environment is safe for staff and customers.
KEY RESPONSIBILITIES:
• Check and confirm that guards deployed across the business are adequately equipped and have valid IDs as required.
• Check and confirm registered incidents and gather all necessary information to carry out an investigation for any reported incident.
• Receive and attend to complaints, queries, and incidents from internal and external stakeholders of the bank.
• Lead the investigations of fraud related issues and write and submit reports for all conducted fraud investigations to the relevant parties including UBA as per the bank.
• Forward all incidents, complaints, and service issues to the concerned.
• Check to confirm that all cameras are working within the bank and monitor their quarterly servicing.
• Receive requests and enroll new users for access controls of systems within the
• Receives court orders from Legal department and issue required documents for respective investigations to the Police.
• Review quarterly performance for respective vendors and share performance.
• Research and identify emerging security issues and provide updates regarding security and fraud risks and remedial actions.
KEY PERFORMANCE INDICATORS:
• TAT & efficiency.
• Customer satisfaction
• TAT for giving feedback to clients.
Minimum Education Qualification:
• Bachelor’s degree in any field with relevant certification in Fraud and Security.
• Master’s degree in the relevant field is an Added Advantage.
• Professional Qualification: Certified Fraud Examiner is a must.
Work Experience:
• At least 5 years’ working experience in a commercially oriented organization under fraud and security with at least 2 years’ experience at supervisory level.
Required Competencies (Knowledge, Skills & Abilities)
• Leadership and Decision-making skills.
• Problem solving skills.
• Analytical skills and attention to detail.
• Ethics and integrity.
• Research and Investigation.
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