ACTIVITIES
• Receive community grievances and concerns and record them in the Company Social database.
• Provide quality assurance for all the grievances and concerns data achieved within the social data base
• Participate in the resolution of Company and Contractor grievances and concerns as appropriate in a timely manner and using a fair process.
• Participate in the mobilisation of all stakeholders including Company resources for grievance management on site
• Monitor any resolutions of grievances to ensure they are implemented in a timely manner and using a fair process on site
• Provide information about the grievance mechanism to community stakeholders together with the community liasion officers.
• Participate in the preparation of grievances and concerns reports that will be reviewed by the coordinator before dissemination to various audiences
QUALIFICATIONS AND REQUIRED EXPERIENCE
Qualification:
• Degree in social sciences, development studies, law, anthropology, project management or equivalent;
Experience:
• At least 5 years’ experience in community projects, development projects and/or in other similar area (NGOs, donors, State development funds, etc)
• Ability to maintain good relations with a wide range of local stakeholders, NGOs, donors, local authorities, local communities.
• Ability to work in a team, take initiative, highly organised and ability to meet deadlines.
• Excellent Computer skills (Word, Excel, ppt)/ Good report writing and analytical skills
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