Role of the Job:
Perform cash and non-cash transactions while providing best services to customers in conformity with established policies and procedures.
Key Result Areas:
• Identification of potential Money Transfer sub Agents, vetting of sub Agents, recruitment and
operationalization of sub Agents.
• Carry out business risk assessments and institute controls in place to mitigate the risks, monitor
compliance and safe operations of the sub agents by carrying out periodic visits.
• Carry out regular Sub Agent visits and Prepare performance reports as per agreed visit
schedules in line with the annual work plan.
• Attend to sub Agent, internal and external customer queries and complaints in line with the
customer service standards of the Bank.
• Work closely with the IT department to make sure sub agent transaction systems are up and
running all the time.
• Manage performance and productivity of sub agents as per set performance targets.
• Carry out regular training of Money Transfer sub Agents.
• Coordinate marketing activities at Sub Agent locations and ensuring that sub Agent locations
are properly branded.
Minimum educational and technical competence requirements:
• A Bachelor’s Degree in business related course e.g. Economics, Social Sciences , Business
Administration, IT
• A minimum of two years’ experience in the banking industry.
• Excellent marketing skills.
• Familiarity with Money Transfer services
• A minimum of two years’ experience in the banking industry.
• Excellent marketing skills.
• Familiarity with Money Transfer services.
• Excellent marketing and people management skills.
• Familiarity with Money Transfer sub Agent practices, policies and procedures.
• Familiarity with the Anti-Money Laundering act and other regulatory frameworks.
• Computer skills
• Excellent report writing skills
• Analytical and having attention to detail
Position carries an attractive salary and benefits package.
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